Orders and cancellations

Who provides the service

Your contract is with:

Operator

Manuel Sampedro Pérez

Trade name

AnswerGravity

Address

Calle de Serrano, 61, 28006 Madrid, Spain

Tax ID

49573698G

Email

hola@answergravity.com

Before you buy

Plans and services are built for businesses and professionals. If you buy as a consumer, you keep all your rights, including the right of withdrawal explained below.

Submitting a form, asking for the free review or creating an account buys nothing and triggers no charge. Published prices are shown + VAT in euros and + applicable taxes in US dollars; before you pay you always see the taxes and the total.

These terms exist in Spanish and English, and you can buy in either language. You can save or print them from your browser. If you need the version that was in force when you bought, ask by emailing hola@answergravity.com and we will send it.

Platform plans

The platform is sold as a monthly subscription. The features of each plan (brands, questions, models, users and listening frequency) are on the pricing page. If that page says buying is not open yet, nothing can be bought and nothing is charged. Subscriptions bought before 14 October 2026 (Local, Starter, Growth and Enterprise) keep their plan, their limits and their price while they remain active.

The price of each plan:

Grow

€89/month + VAT. For customers outside the European Union: $109/month + applicable taxes. Includes 50 credits a month.

Scale

€299/month + VAT. For customers outside the European Union: $349/month + applicable taxes. Includes 200 credits a month.

Launch offer

Accounts created during the seven days of the launch campaign, on the dates shown on the pricing page, pay half the monthly price of the plans: Grow, €44.50/month + VAT or $54.50/month + applicable taxes; Scale, €149.50/month + VAT or $174.50/month + applicable taxes. The price belongs to the workspace created during the campaign and stays while it buys either of those two plans, also after cancelling and buying again or switching between them. The limits are the plan's. It does not apply to credits, media placements or other extras. The end of the campaign does not change the price of those already registered.

How to subscribe

Subscribing takes four steps:

1. Plan

Choose the plan on the plans page or in your workspace.

2. Account

Create your account, or sign in, and confirm your email with the code we send you.

3. Payment

From the plans page in your workspace you move to Stripe’s payment page, where you enter your billing details and card, accept these terms and confirm the payment.

4. Confirmation

Stripe confirms the payment and returns you to your workspace, where you see the active plan and its period and its credits.

Reviewing your order and the contract record

Before you pay, Stripe’s page shows the plan, the period, the price, the taxes and the total. On that same page you can correct your billing details, VAT number and card, or go back without paying to choose another plan. Nothing is charged until you confirm the payment.

The contract is recorded and you can access it: your workspace keeps the plan, its period and its status, and Stripe records your acceptance of these terms and keeps the invoices, which you can download from Stripe’s customer portal, reached from your workspace.

Payment, renewal and invoices

Plans are paid by card, in advance, at the start of each period. The subscription renews automatically for the same period until you cancel it, and each renewal is charged to the card on file. You can change the card in Stripe’s customer portal.

Stripe calculates VAT from your billing address. If you are an EU business, you can add your VAT number when paying and the reverse charge applies where appropriate. Every charge has an invoice, with the operator’s tax details and yours and taxes shown separately.

Your card details are handled by Stripe. AnswerGravity never sees or stores them.

Service credits and top-ups

Every plan includes service credits: monthly plans receive them at the start of each paid month and annual plans receive the whole year’s at the start. Credits are units of service for platform tasks, not money: they have no cash value, are not refundable and cannot be transferred.

When your workspace offers them, you can buy one-off top-ups: 50 credits for €29 + VAT, 200 for €99 + VAT and 500 for €229 + VAT. Only the owner of a workspace with an active plan can buy them. They are paid by card through Stripe, come with an invoice, do not expire and are used after the credits you already have.

If a payment is fully refunded, the credits it added are cancelled; if a refund is pending or partial, or the payment is disputed with the bank, they are held until it is reviewed. This does not limit your right of withdrawal as a consumer.

Seven-day free trial

When the plans page offers it, monthly plans can start with a seven-day free trial. Stripe asks for your card and a phone number, and nothing is charged that day. When the trial ends, the first month of the chosen plan is charged unless you cancel before then from your workspace. Two days before the end we email you the date, the plan, the amount and how to cancel without paying. If there is no valid card when the trial ends, the subscription cancels itself at no charge.

During the trial you measure up to 20 questions (10 with Grow) on 2 AI platforms every day, and listening runs once a day on up to 3 keywords, with no service credits. The first payment unlocks the full plan you chose.

There is one trial per customer, card, email and phone number. If the card, email or phone number has already had a trial, Stripe cancels the subscription straight away, without charging, and you can subscribe without a trial. We also do not offer it if your connection has already been used for another trial; you can still subscribe without one.

Cancellation and plan changes

You can cancel the renewal whenever you like from the plans page in your workspace, which opens Stripe’s customer portal. Cancellation takes effect at the end of the period already paid: until then you keep the plan and you are not charged again. Unused time is not prorated or refunded, annual plans included, unless you exercise the right of withdrawal as a consumer or the law provides otherwise.

Cancelling does not delete your workspace or your data. Plan and period changes cannot be made online yet. To delete the account or ask for a change, get in touch by emailing hola@answergravity.com; for a plan change, we confirm the price and the date in writing before applying it.

Agency services

Agency services are requested through the request form or by email. Before you buy, we email you a proposal with the scope, dates, total amount including taxes and the payment, cancellation and refund terms. The contract is formed when you accept the proposal in writing.

Once you accept, you pay through the Stripe payment link we send you or by bank transfer, as the proposal states, and the operator issues the invoice with its tax details and yours, with taxes shown separately.

The ongoing partnership renews every month with no minimum term: you cancel it by telling us before the next renewal. The cancellation and refund terms of each engagement are those in the proposal, always subject to the rights the law gives you.

Prices for one brand, one market and one language:

Visibility sprint

€690 + VAT, one-off payment. A two-week project from when we receive your details and access to your website.

Ongoing partnership

From €590 a month + VAT, no minimum term. Agreed by proposal.

Right of withdrawal

If you buy as a consumer, you have 14 calendar days to withdraw from the contract without giving a reason and without any penalty, under articles 102 to 108 of the Spanish consumer protection act (Royal Legislative Decree 1/2007). The period runs from the day the contract is formed: for the platform, the day the payment is confirmed or the free trial starts; for a credit top-up, the day of payment; for agency services, the day you accept the proposal.

To withdraw, tell us clearly before the period ends, by emailing hola@answergravity.com or by post to Calle de Serrano, 61, 28006 Madrid, Spain. You can use the model form below, but you do not have to.

If you withdraw, we refund every payment received under that contract without undue delay and within 14 calendar days of receiving your notice at the latest, using the same payment method you used unless we agree otherwise, and at no cost to you.

If you expressly asked for the service to start during the withdrawal period, you pay for the part of the service provided until you tell us you are withdrawing, and we refund the rest. For a top-up, the part provided is the credits already used. The free trial is never charged. Once the service has been fully provided with your prior express consent and your acknowledgement that you lose the right in that case, you can no longer withdraw.

On the platform, the plan and its credits start as soon as the payment is confirmed, so by buying you ask for the service to start straight away. For agency services, before starting within the period we will ask you to confirm it in writing.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To Manuel Sampedro Pérez (AnswerGravity), Calle de Serrano, 61, 28006 Madrid, Spain, hola@answergravity.com.

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: …

Ordered on (*)/received on (*): …

Name of consumer(s): …

Address of consumer(s): …

Signature of consumer(s) (only if this form is notified on paper): …

Date: …

(*) Delete as appropriate.

If you see a charge you do not recognise

Do not send your full card details. Get in touch by emailing hola@answergravity.com with the date, the amount and any reference you have, and we will look into it.